Good Neighbour Telephone Befriending Volunteer Location: Homebased
About Royal Voluntary Service

To help people maintain independence and dignity in their homes and communities particularly in later life.

About Opportunity

When family and friends live too far away, and people feel socially isolated due to lack of mobility, have a lack of transport or are unable to use public transport, RVS volunteers can provide contact through regular telephone calls.

This helps to reduce feelings of loneliness and isolation, helping to increase motivation and confidence through lively and stimulating chats. The service provides a vital link to the community.

It's our way of helping people stay independent whilst providing friendly social contact and making sure they are safe and well.

Skills and Experience

Our volunteers need to be patient, courteous, understanding, caring and reliable. They also need to respect confidentiality at all times. We need you to have an interest in other people and their welfare, and enjoy chatting on the phone.

Travel Details

We cover the whole of East Lothian. Volunteers will need to have access to a phone.

Minimum Age 18
Maximum Age Not Supplied
Wheelchair Access No
Disabled Toilets No
Selection Procedures

Application FormInductionInformal ChatPVG CheckReferences

Morning Afternoon Evening

Available During School Holidays Yes
Available During Termtime Yes
Frequency & Commitment

Time commitment is usually around 30 minutes each week, at an agreed time. Volunteers will be asked to indicate their availability when enrolling.

Training Details

An induction pack is provided with all relevant information. Training and support is ongoing. Volunteers are given guidance on a structured telephone technique. Ongoing reviews, training and support provided by the Service Co-ordinator and Manager

Other Information
Saltire Compatible Yes
Reference Code644
Work Type Befriending/Mentoring
Client Group Elderly
Childcare No
Expenses Paid Yes
Expenses Details

The cost of the telephone calls and any other out of pocket expenses will be reimbursed on a monthly basis.

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